Thank you for your review. Our rates are usually lower than any other management company in the area so your friends may have been coming many years before you and receive a repeat guest discount or booked direct with an Owner. Either way, we would have been happy to clean the carpets for you during your visit but you like every guest before you over the last 4 months did not want them cleaned during their visit and since the condo was booked back to back every week, there was not opportunity to clean them until you left which they were done. Thanks again for your review.

Thank you for your review. Unfortunately, most complexes have a strict parking policy especially during holidays. We do not have any control over parking or common areas as we are the rental manager not the property manager. We were alerted that the heavy rains that week shorted out the elevator but were advised by the property manager that it was down for one day, not three. Again, we apologize for any inconveniences due to circumstances beyond our control.