Sand Dollar 512

Florida Lifestyle saved our vacation! Thank you, thank you, thank you!! <br/><br/>We had booked a vacation through Home Away in Panama City Beach. After the hurricane devastation we are still fighting with the completely elusive management company, Emerald Coast Destinations, for a refund. <br/>We quickly and hesitantly booked a 3 bedroom condo with Florida Lifestyle with a weeks notice for a 2 week stay. From the start, communication was clear concise and helpful. I called to ask a question and spoke with a real person. I was NOT on hold forever or ignored like I had been with the other companies. <br/>We checked in to the condo, only to find that they were doing construction in neighboring units with jackhammers from 8:00 am and lasting all day. We put up with it for the first week but then after 5 days we prepared for battle and went to the company to see what we could do.<br/>Instead, we were cordially greeted and were treated better than we could have ever imagined. They were unaware of the issue and were completely understanding. Without hesitation they moved us to another more luxurious building a couple blocks away. <br/>Vickey Bardo and the team in Indian Shores Fla, cancelled the contract with the condo owner and even took care of cleaning costs. The next condo must have been an upgrade. A much better condo, nicer pool, ocean view and view of the intercoastal, fully equipped and had its own laundry room. They didn't ask for any additional funds. They actually just wanted us to be happy.<br/>I like to return to the area annually and will never again use any other rental company. Customer service is alive and well at Florida Lifestyle and has really restored my faith in vacation rental companies. We really can't thank you enough Vickey and staff.